Privacy Policy
AltcoinXpress (“we,” “us,” or “our”) is deeply committed to maintaining the highest standards of privacy and data protection. This Privacy Policy outlines the ways in which we collect, use, store, protect, and disclose your personal data when you interact with our website, altcoinxpress.com. We adhere to applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and we are committed to safeguarding your rights.
1. Introduction
At AltcoinXpress, your privacy is of paramount importance. We are firmly dedicated to handling your personal data transparently, securely, and in line with prevailing international privacy principles. This Policy explains how we collect and process personal information about you through our digital services and platforms.
2. Scope and Data Controller Role
This Privacy Policy applies to all users and visitors of altcoinxpress.com. It covers all data collected through our website and related services, including communication via support channels. AltcoinXpress, as the data controller, determines the purposes and manner of processing your personal data in accordance with applicable data protection laws.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes your IP address, browser type and version, time zone setting, operating system, referring websites, page views, interaction times, and clickstream data.
b. Account Data
Includes information you provide when registering or updating an account, such as your full name, billing/shipping address, email address, and telephone number.
c. Profile Data
Includes data such as your user preferences, purchase history, saved items, and user behavior patterns across the platform.
d. Communication Data
Includes records of written or electronic correspondence with our support team, including inquiries, complaints, chat logs, and feedback submissions.
e. Technical Data
Includes device identifiers, system settings, browser plug-in types, device type, networking information, and other diagnostic data.
f. Transaction Data
Includes details about payments made for goods or services, including payment method, order history, and delivery preferences (no stored payment card details are retained unless otherwise specified and secured by third-party processors).
g. Preference Data
Includes your marketing and communication preferences as well as any opt-ins or opt-outs concerning newsletters, promotions, and product announcements.
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
– Consent: When you have given explicit permission for us to process your data for specific purposes.
– Contractual Necessity: Where the processing is required to fulfill a contract with you, such as managing your purchases or account.
– Legal Obligation: For compliance with legal requirements under applicable law.
– Legitimate Interest: When processing is necessary for our legitimate business interests, such as improving services, fraud detection, customer support, or legal defense, provided that such interests do not override your fundamental rights and freedoms.
5. Your Data Protection Rights
Under applicable data protection laws, you may exercise the following rights:
– Right of Access: Request a copy of your personal data we hold.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to legal and operational retention requirements.
– Right to Restriction: Request limited processing of your personal data under certain conditions.
– Right to Data Portability: Request a structured, commonly used, and machine-readable copy of your personal data.
– Right to Object: Object to processing of your data based on our legitimate interests or for direct marketing purposes.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational measures to ensure the security of your personal data. These include but are not limited to:
– Encryption of sensitive data and communications.
– Role-based and restricted access to personal data.
– Continuous system monitoring and intrusion detection.
– Regular data backups and disaster recovery procedures.
– Employee training programs to promote privacy awareness and compliance.
7. International Transfers
If we transfer your personal data outside the European Economic Area (EEA) or other regulated jurisdictions, we ensure such transfers comply with applicable legal safeguards. These may include Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally permissible mechanisms.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. The following are general retention periods for each data category:
– Usage and Technical Data: 12 months.
– Account and Profile Data: For the duration of your account and up to 6 years post-termination for legal defense.
– Communication Data: 3 years from the date of last contact.
– Transaction Data: 7 years to comply with financial and tax obligations.
– Preference Data: Until withdrawn.
We may anonymize your data for analytical or research purposes, in which case it is no longer considered personal data.
9. Cookie Policy
AltcoinXpress uses cookies and similar tracking technologies to enhance your user experience. Cookies may be delivered by us or by third-party service providers and include:
– Essential Cookies: Required for core website functionality, e.g., authentication, account management.
– Functional Cookies: Remember user preferences and site settings.
– Analytics Cookies: Collect data about how users interact with the website (e.g., Google Analytics).
– Performance Cookies: Help us measure and improve site speed and usability.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA requirements, we provide clear opt-in and opt-out mechanisms for non-essential cookies. You may control cookie consent preferences via the cookie banner or your browser’s settings. Additionally, California residents may exercise the right to opt out of cookie-based data sharing through the “Do Not Sell or Share My Personal Information” link where applicable.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from individuals under 13. If we become aware of such data collection, we will take immediate steps to delete the information. Parents or guardians who believe their child has submitted personal data to us may contact us at [email protected].
12. Policy Updates
We reserve the right to amend or update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Material changes will be clearly communicated on altcoinxpress.com or directly via email if you are an account holder. Your continued use of our services following any update constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact:
AltcoinXpress Privacy Office
Email: [email protected]
We are committed to respecting your privacy and ensuring compliance with applicable data protection regulations. If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.